Sun Blinds Installations
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Sun Blinds Installations
Call Now: 0800 074 2721

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The Ultimate Awnings Repairs Guide

Awning Repairs Guide from Awnings Specialist SBI Ltd.2021-09-24T05:17:46+01:00

Awning Repairs Guide from Awnings Specialist SBI Ltd.

Do you need your awning repaired?

If yes, we’ve created this comprehensive Awnings Repairs page to guide & help you.

At SBI Ltd (Sun Blinds Installations) we’ve been trading since 1998 and because of our twenty plus years of experience, we can offer you a wealth of knowledge, experience in all aspects of awning repair.

Our Director, Michael Marsh has been in the awning industry for over 35 years. Having been trained in all aspects of awning repairs, fault diagnosis he can repair most makes.

He started his career in the awning industry on leaving school at 16. He went to work manufacturing and installing awnings for one of London’s most prestigious awning companies.

His knowledge is extensive and there are not many awning repairs that he hasn’t personally carried out.

Manufacturing awnings, awning installation, replacing parts and changing motors.

Recovering for modern and traditional awnings. He can also carry out repairs to conservatory and veranda awnings.

“Our awnings repairs and installation teams can diagnose awning faults and recommend solutions to overcome most problems. We have installation teams throughout England and Wales that are happy to help with any problem you may have.”

Really pleased with our awning. Very easy company to deal with. Got exactly what we wanted with some extras like the built in lights which we love! Installers were also great, all done on time, very little disruption and great attention to detail. And very competitively priced. Thoroughly recommend.
Nicola Pinder, Kofi & Co.

If your Awning needs repairing, here’s what we recommend you do.

  1. Identify what model of awning you have. (Check your paperwork or take some pictures or a video of the awning)
  2. Let us know the size of the awning or tell us how many arms it has.
  3. Take a picture of the front and back of the remote control you use to open and close the awning with.
  4. Let us know if it has any sensors, for instance, sun and wind or rain sensors.
    When was the awning last serviced?
  5. Provide a brief description of what the problem appears to be.
  6. Email details to
  • Click the Tabs to view FAQ, Warranty Info & Common Awnings Repairs Problems

Awnings Repairs Frequently Asked Questions

My Thomas Sanderson Awning sticks out and will not fully close?2021-08-11T11:26:56+01:00

The awning has inward and outward limits on the motor. Adjusting them may solve the problem.

My Thomas Sanderson Awning is coming away from the wall?2021-08-11T11:26:32+01:00

If the fixings are working lose this is very dangerous and you need to close the awning. DO NOT USE IT CALL 0808 1891 252 ASAP!

My Thomas Sanderson Awning is down on one side?2021-08-11T11:26:06+01:00

Either the awning has been caught in a gust of wind or it is coming away from the wall – it needs to be serviced by our installation team.

Do you repair tears in Thomas Sanderson Awning covers?2021-08-11T11:25:43+01:00

No, as repairs are temporary and look unsightly – we would recover the awning.

Can you relocate my Thomas Sanderson Awning?2021-08-11T11:25:16+01:00

Yes, we can relocate the awning in most cases.

Can you replace Thomas Sanderson’s remote controls?2021-08-11T11:24:50+01:00

Yes, some models we can but some are no longer manufactured send us a picture to

The remote control will need programming into the motors receiver and this should be carried out by an engineer.

Why is important to service an Awning?2021-08-11T11:24:18+01:00

Awnings get blown around in the wind and this can loosen wall fixings and brackets. Moving parts should be cleaned and lubricated.

How often should my Thomas Sanderson Awning be serviced?2021-08-11T11:23:46+01:00

In an ideal world every year. Generally domestic awnings 1-2 years and commercial awnings annually.

Why can’t you replace the broken arm?2021-08-11T11:23:21+01:00

The arms should all be replaced for health and safety and we need to guarantee them for 5 years.

Can you replace a broken arm for Thomas Sanderson Awning?2021-08-11T11:21:26+01:00

In a lot of cases, we can still obtain arms. If your awning has 2, 3 or 4 arms we replace all of them. If your awning has a gas piston fitted on top of each arm, these are now obsolete. Some models effected are in the Geneva range.

Can you repair a broken arm for Thomas Sanderson Awning?2021-08-11T11:20:53+01:00

No, if the arm has snapped or the bolt has sheered off you need new arms. We can still source some of the arms so check with us what model you have.

Can you get parts for Thomas Sanderson Awnings?2021-08-11T11:20:30+01:00

Yes, we can still source some parts for awnings that were installed in the 1990s.

Is my Thomas Sanderson Awning under warranty?2021-08-11T11:19:57+01:00

No,  if your awning was one of the last to be supplied it will be at least a decade old.

The original warranty was for 5 years.

Do you recover Thomas Sanderson Awnings?2021-08-11T11:19:34+01:00

Yes, we have access to hundreds of awning covers and can get specific colours if required.

Can you clean my Thomas Sanderson Awning?2021-08-11T11:19:04+01:00

Yes, we clean covers and valances using low power pressure washers and chemicals. Do not let anyone clean the cover with high power jet wash!

Can you service my Thomas Sanderson Awning?2021-08-11T11:18:42+01:00

Yes, we offer a comprehensive service to help maintain your awning into the future.

We issue you with a service certificate detailing the work and parts replaced.

Thomas Sanderson Awning will not open?2021-08-11T11:18:17+01:00

This normally happens when the motor has stopped working.

Thomas Sanderson Awning goes in and out on its own?2021-08-11T11:17:54+01:00

This normally happens when the sensors are faulty or the motor has lost its memory. Call SBI on 0800 07421 721 ASAP!

Thomas Sanderson Awning remote control will not work?2021-08-11T11:17:24+01:00

Try changing the battery in the remote and if that doesn’t resolve the problem get in touch with us.

Can you replace my Thomas Sanderson Awning with a new one?2021-08-11T11:16:58+01:00

Yes as we supply and install luxury top quality awnings, get in touch for information on our range.

An electrician has checked the awning and it has power but will not work, can you help?2021-08-11T11:16:30+01:00

Yes, 1 Replace the motor as it has stopped working. 2 Replace the remote control. 3 The receiver has stopped working and needs to be changed.

My awning is stuck out in a storm, what can I do?2021-08-11T11:16:00+01:00

Try not to panic and if you can and it is safe to do so tether the awning to a heavy object. If you have buckets fill them with earth, sand or bricks. Tie the rope to the bucket handles and around the awning arms.

If this is not possible then only if it is safe to do so. Cut the awning cover all the way only the awning at the front. This will release the pressure of the wind and save breaking the awning framework, arms, and your property! We can recover and service your awning once the storm has passed.

Thomas Sanderson Awning is stuck halfway out?2021-08-11T11:15:27+01:00

This normally happens when the motor has stopped working. Call SBI on 0800 07421 721 ASAP!

Thomas Sanderson Awning is fully extended out, how can I close it?2021-08-11T11:15:00+01:00

This normally happens when the motor has stopped working. Call SBI on 0800 07421 721 ASAP!

Can you replace a manual gearbox on a Thomas Sanderson Awning?2021-08-11T11:14:11+01:00

In most cases, we can replace the gearboxes send us a picture of your awning to

Can you repair my Thomas Sanderson Awning motor?2021-08-11T11:11:51+01:00

No, the motors are sealed units but we can change the motor for a new one.

Thomas Sanderson Awning is making a clicking noise?2021-08-11T11:11:07+01:00

This normally indicates that the motor has stopped working.

Thomas Sanderson Awning has stopped working?2021-08-11T11:10:43+01:00

Get in touch with SBI and we can carry out fault diagnosis.

Who repairs Thomas Sanderson Awnings?2021-08-11T11:09:26+01:00

SBI Ltd (Sun blinds Installations) has been repairing awnings for over 20 years!

Can I order awning fabric samples before arranging a visit?2021-08-08T20:35:27+01:00

Yes, all of our fabric suppliers are happy to send out samples directly to you. Just let us know the fabric number and we will do the rest.

Can you relocate my old awning to my new property?2021-08-08T20:32:16+01:00

Yes, we can in most instances.

How long will my awning last?2021-08-08T20:23:48+01:00

If you purchase a good quality awning and have it regularly cleaned and serviced, it should last for many years. We have awnings that we installed over 20 years ago still going strong!

What happens if my awning breaks after the warranty period?2021-08-08T20:21:12+01:00

We will diagnose the problem and advise you on any cost for the part. We will carryout the repair work to keep your awning going after it’s warranty has finished.

Can you repair an existing awning supplied and installed by a different company?2021-08-08T20:20:14+01:00

Yes, if you purchased your awning elsewhere and the company no longer sells awnings. Or they may have ceased trading we can step in and help in most cases.

Can my awning be repaired?2021-08-03T17:44:14+01:00

In a lot of cases awnings can be repaired. If the awning is a high-quality luxury awning then the chances of a repair are higher. It will work out less expensive to have the awning repaired rather than replaced. On the other hand if the awning is a budget model that only cost a few hundred pounds, the cost of repairs carried out by an awning company will probably work out more than the cost of the awning. In this case you would either invest in a quality awning or simply replace it with a budget awning. If you’re not sure whether you have a quality or budget awning simply send us a picture of what you have and we will advise you accordingly.

How to repair an electric awning?2021-08-03T17:42:21+01:00

The first thing to do check that there is power running to the electric motor. Check that the fuse in the plug hasn’t blown. Check that the remote control battery is working. If you have a spare battery change it over. Once you have done all of that and the awning will still not work. The likely hood is that the motor has simply stopped working.

The motor is built into the awning and it is tubular in shape. The motor is inserted inside the steel barrel that fabric rolls around. As the motor is in a sealed unit it shouldn’t be dismantled. You will need to contact a specialist awning company like SBI Ltd (Sun Blinds Installations). They will carefully remove the motor and replace it with a new one. We use genuine Somfy motors and controls and offer the new motors with a 5-year warranty. For advice on what strength of motor you require or fault diagnosis.

Can you repair an awning crank?2021-08-03T17:37:59+01:00

Identify what crank you have either hook or hook and ball. Let us know how long overall the crank is. We will provide you with a price for a replacement.

How to fix an awning arm?2021-08-03T17:36:59+01:00

If the awning arm has become bent, snapped or a cable has broken. Then a replacement arm will be required. For us to provide you with a guarantee on the arm. We have to replace both or all of the arms at the same time.

Please, do not attempt to repair an arm as they are sprung loaded and dangerous!

Do you repair restaurant awnings?2021-08-03T17:35:38+01:00

At SBI we specialise in both domestic and commercial awnings. We’ll get your restaurant awning ship shape to get your premises looking its best as soon as possible. We also do sign writing and have plenty of experience working with restaurants and similar commercial settings.

How to repair a patio awning?2021-08-03T17:33:30+01:00

Some awning repairs can be simple to carry out. Generally, if the awning can be repaired it will be cheaper than replacing the whole awning. Carrying out awning repairs yourself can be dangerous due to the arms having springs inside them. The arms are very powerful and potentially very dangerous. Get advice from a specialist awning company. Contact us for help and friendly advice.

What if my awning is not longer manufactured and needs repair?2021-08-03T17:28:07+01:00

Our team of advisors, surveyors and installers can carry out repairs to many different makes and models of awnings. If your awning is no longer manufactured we can offer you a suitable affordable replacement. Contact us for more advice by email or phone.

How much does it cost to replace an awning?2021-08-03T17:26:35+01:00

This is a very hard question to answer. There are so many factors to take into account. For example, if you buy a DIY budget awning the cost could be a few hundred pounds. If you bought a made to measure luxury awning, with accessories you could spend upwards of £10,000. As you can see there is a massive difference in price. The cost comparison is similar to purchasing a car. You could buy a Mercedes Benz Maybach Exelero for £6.4 million or a Dacia Sandero for £6,995. Both will get you from A to B but if you have a higher budget you get more for your money! The same is true when purchasing an awning. Speak to the experts for guidance on your next replacement awning purchase.

Awning replacement estimate?2021-08-03T17:12:36+01:00

Our team of advisors have access to hundreds of different makes and models of awnings. Once they have worked out what you require you’ll get a detailed written estimate of the cost. Contact us and we’ll be happy to help.

How can I get my awning repaired, restored or recovered?2021-08-03T17:04:43+01:00

SBI Ltd (Sunblinds Installations) can carry out repairs, restoration and recovering to existing awnings. Our installers are trained in all aspects of this work. Don’t waste your money replacing your awning when in a lot of cases. SBI can get it working and looking as good as new. Get in touch for a free quote.

Do you use awning repair glue?2021-08-03T16:55:28+01:00

Our installers use awning repair tape when carrying out small repairs on tears or holes for new awning and canopy covers. We do not recommend glue as it doesn’t last over a long period of time and can look unsightly.

Where is my nearest awning repair centre?2021-08-03T16:52:13+01:00

We specialise in awning repairs and are located in Kent. We are the go to choice for awning repairs in London, Kent, Essex, East Sussex and Surrey but also work across the UK. Call us for advice on your awning repair.

How to fix a retractable awning?2021-08-03T16:45:16+01:00

Carrying out awning repairs yourself can be dangerous due to the arms having springs inside them. The arms are very powerful and potentially very dangerous. Get advice from a specialist awning company such as SBI.

Can you repair storm damaged awnings?2021-08-03T16:44:05+01:00

SBI Ltd (Sunblinds Installations) can carry out storm damage repairs, restoration and recovering to existing awnings. You may be able to claim for repair work on your insurance. SBI installers are trained in all aspects of storm damage work. Don’t waste your money replacing your awning when in a lot of cases. SBI can get it working and looking as good as new. Get in touch for a free quote.

Can you repair rips and holes in awning covers?2021-08-03T16:42:05+01:00

You may have been unfortunate to take your awning out after it’s been away for the winter. Only to find holes in the cover. This can be down to nesting mice or similar rodents taking up residency. Our installers use awning repair tape when carrying out small repairs on holes for new awning and canopy covers.

If the fabric is old and requires patching up we would recommend replacing the cover with a new one. On the other hand, if the cover is new and clean but has been torn we may be able to apply a clear fabric tape and material patch.

Can you mend awning rails?2021-08-03T12:52:07+01:00

Rails repairs can be carried out to wooden front rails on Victorian – traditional awnings. Over year’s the front rails can warp. They can split and snap. The cast iron arms can pull away from the rail. The wooden taking lath can rot and the cover can start to pull away from the rail. This is work is carried out by specialist awning companies such as SBI.

What areas do you cover for awning repairs?2021-08-03T12:50:33+01:00

We cover most areas across the UK and have a team of advisors, surveyors and experienced installers. Based just outside London we are the go to company for awning repairs in London, Surrey, Kent, Essex and East Sussex.

Should I replace my awning valance?2021-08-03T12:47:19+01:00

If the valance is old and soiled we would recommend replacing with a new one. We can make straight or wavy valances and the standard depth is 200mm or 8 inches.

What awning parts can you replace and repair?2021-08-03T12:46:10+01:00

We have access to thousands of awning parts for all major brands and can replace all parts including rails, retractable awning parts, replacement remote controls, arms, motors and covers.

Do you repair both domestic and commercial awnings?2021-08-03T12:43:18+01:00

We have access to thousands of parts for domestic and commercial awnings. From awning companies around the world. Whether you need replacement remote controls, arms, motors or covers. Our team can advise you on availability and cost.

Do you repair Winsol awnings?2021-08-03T12:36:07+01:00

Winsol have stopped manufacturing in the UK. We can make repairs but will come up with alternatives where parts can’t be replaced. Normally the only issue will be if parts are no longer manufactured for your awning. We can advise on alternatives, such as the Weinor Pergotex in place of the Winsol Patiola, which is a large robust terrace cover that is longer manufactured in the UK. The Weinor Pergotex is a similar structure and can be used in windier conditions. Contact us for more advice by email or phone.

Do you have awning parts for sale?2021-08-03T12:48:15+01:00

We have access to thousands of awning parts for sale. We work with leading awning companies around the world including Thomas Sanderson and Markilux. Whether you need replacement remote controls, arms, motors or covers. We also have parts for aluminium, Victorian and traditional awnings. Our team can advise you on availability and cost.

Can you repair vintage awnings?2021-08-03T12:16:26+01:00

We have access to hundreds of vintage awning parts for most Victorian and traditional style awnings. We are a specialist repair company and use genuine quality parts. Our team can advise you on availability and cost.

Do you repair garden awnings?2021-08-03T12:15:11+01:00

We have access to thousands of garden awning parts for most awnings and conservatory awnings. We are a specialist repair company and use branded high-quality parts. Our team can advise you on availability and cost.

Do you repair branded awnings, such as Thomas Sanderson & Markilux etc?2021-08-03T11:29:59+01:00

We have access to thousands of quality awning parts for most awnings and conservatory awnings for all major brands including Thomas Sanderson, Markilux, Somfy, Primrose and Weinor. We are a specialist repair company and use genuine quality parts. Our team can advise you on availability and cost.


  • The reason we recommend this course of action is if we can still get parts and service your awning.
  • It is well worth maintaining it as replacing with new will cost thousands of pounds.
  • If your motor is still working there will be a day in the future when it stops.
  • Normally you don’t get any warning that the motor is going to stop working it just STOPS!
  • Over the years we have found that the awning is normally fully extended when this happens.
  • The problem you then face is how are you going to CLOSE the awning? The answer is your not!
  • Thomas Sanderson Awnings do not have a manual override fitted to the awnings.
  • You can’t simply wind it away if the motor fails or there is a power cut.

Common awning repair problems due to wear and tear:

  • Awning stops working resulting in the awning being stuck out or in
  • Cover has become creased when winding away
  • Folding arm has snapped and detached from the awning front rail
  • Cable or chains broken inside the folding arms
  • Awning pulling away from the wall
  • The awning has come off the wall normally due to being left out in the rain, wind or snow
  • End caps fallen off these are the plastic parts that finish off the front rail
  • Valance coming away from the front rail
  • Cover ripped or torn
  • Blocked internal gutter
  • Remote control hand sender not responding
  • Seams in the cover have come apart creating vents in the cover
  • Tubular motor making a noise but not working
  • Somfy motor making a clicking noise
  • Motor runs on and the cover sags
  • Manual gearbox not working
  • The crank handle has broken
  • Victorian awning timber rotting
  • Wooden front rail splitting
  • Traditional awning chain missing or broken
  • Frayed valance or cover

Other common awning problems:

  • Lost remote control
  • Dirty valance and cover
  • Awning opening and closing on its own
  • Automatic sensor not working
  • Automatic Awning extending at night on its own
  • Canopy down on one side
  • Awning to low at the front
  • Cover stretched and collects rainwater
  • Electric motor cable damaged
  • The awning doesn’t close fully
  • Wind damaged
  • Storm damaged
  • Rain damaged
  • Frost Damaged
  • Awning hit by a vehicle
  • Victorian traditional awning arms bent or snapped
  • A traditional awning will not roll up
  • Large awning barrel coming awning from awning
  • Roller detached from awning brackets
  • Inherited an awning and don’t like the colour
  • Building an extension and need to take the awning down
  • Moving house and need it installed at my new property
  • Commercial awning need to change the signwriting
  • Need help with an insurance claim
  • Insurance quotes required for my insurance company
  • Folding arms damaged and need replacing
  • Cigarette burn holes in the cover
  • Conservatory awning cords snapped
  • The awning has lost tension
  • Stains on the cover – bird droppings, algae, moss, tree sap
  • Twigs, leaves and other objects rolled up in the cover
  • Motor overheating and cutting out
  • Awning tripping the fuse box
  • Power running to the awning but it’s not working
  • Remote control lights up but awning not responding
  • Service certificate required for Health and Safety records

A Few Awnings Before We Repaired Them

  • Click to enlarge awnings images & scroll to the bottom of this page to view our recent awnings repairs & installations.

Lack of Maintenance is Leading Cause of Awning Repair

  • The example above of this awning in need of repair shows what can happen when an awning is not maintained properly. This client got in touch as she had moved home and inherited this awning.

To extended over open spaces to shade from unwanted sunlight. Improper use can cause serious risk and damage.

Placing additional loads on the awning by hanging objects from it or anchoring ropes can cause damage or the awning to fail, and they are therefore not permissible.

Tethering an awning if it is stuck out in windy conditions may be permissible but seek expert advice.

Secure and safe use of the awning can only be assured if it is checked and maintained regularly.

The awning must be checked regularly for signs of wear or damage to the parts.
Should any damage be discovered, the dealer or a suitable servicing company should be called to carry out the repair.

Check the awning regularly for signs of wear or damage to the wiring.
Contact the dealer or a suitable servicing company should any damage be discovered.

Even low-maintenance products require care and attention.

Carrying out the following maintenance and care work as and when required.

Either once in spring or if the awnings have stood idle for an extended period of time.

This work will extend the useful life of your system.

It is important to immediately remove any leaves and other foreign bodies as well as dirt.

Leaves and other foreign bodies on the awning canvas, in the awning casing. In the guide-rails must be removed immediately.

There is a risk of damage to the awning or it failing if they are left and not cleared away.

At all times, please ensure that you only remedy errors that can be eliminated through maintenance and care.

All other malfunctions should solely be addressed by your specialist dealer SBI Ltd.

As your specialist awning company, we are ready to service, repair and clean your awning.

We have willing staff ready to help, fast and properly trained.

Our service includes checking the wall fixings, retaining bolts and tightening where required.

Our installers check and test the moving parts.

Clean and lubricate the arms to help provide smooth opening and closing of the awning.

SBI’s installers check the pitch and adjust it if it is too shallow.

The awning needs a steeper angle as it helps the rainwater run off the cover.

A steeper angle will also help the awning not to bounce around as much in windier conditions.

Our installers open the awning to test the inward and outward limits are set correctly.

The electric motor is also checked along with the controls and sensors.

On completion of the work, we will issue you with a dated service certificate for your records.

SBI’s installers wash the awning with a LOW-PRESSURE washer.

Cleaning the awning cover entails applying chemical cleaning solutions to the cover and valance.

Please note do-not have the cover cleaned with high-pressure washers as this can damage the cover!

One of the weakest parts of the cover is the stitching and this can break if a high-pressure washer is used.

SBI clean the aluminium elements at least once a year – and even more often if heavily soiled.

To do so, we use clean water only, which may also contain minor amounts of neutral or very weak alkaline detergents.

  • Customers: Domestic and commercial customers, restaurants, shops, pubs, clubs, schools, stadiums
  • Location: England and Wales covered
  • Product:  Awning repair, replacement parts, new motors, new arms, recovering, servicing, and cleaning
  • Specification: All major awning brands repaired, Markilux, Weinor, Primrose, Thomas Sanderson, Somfy, Winsol
  • Extras: Annual maintenance contracts
  • Association: Full members of the BBSA British Blinds & Shutters Association