The awning has inward and outward limits on the motor. Adjusting them may solve the problem.

If the fixings are working lose this is very dangerous and you need to close the awning. DO NOT USE IT CALL 0808 1891 252 ASAP!

Either the awning has been caught in a gust of wind or it is coming away from the wall – it needs to be serviced by our installation team.

No, as repairs are temporary and look unsightly – we would recover the awning.

Yes, we can relocate the awning in most cases.

Yes, some models we can but some are no longer manufactured send us a picture to sbi.install@btinternet.com The remote control will need programming into the motors receiver and this should be carried out by an engineer.

Awnings get blown around in the wind and this can loosen wall fixings and brackets. Moving parts should be cleaned and lubricated.

In an ideal world every year. Generally domestic awnings 1-2 years and commercial awnings annually.

The arms should all be replaced for health and safety and we need to guarantee them for 5 years.

In a lot of cases, we can still obtain arms. If your awning has 2, 3 or 4 arms we replace all of them. If your awning has a gas piston fitted on top of each arm, these are now obsolete. Some models effected are in the Geneva range.