Having carried out extensive research, I decided to contact SBI limited to fix or replace my old awning. From my very first contact I knew I had chosen the right company, they were helpful and courteous, no hard sell techniques, good solid technical and sales advice and extensive product range.

Ultimately, following a survey, it was a case of replacement, the old awning was beyond economical repair. When it came to fitting the new awning, a serious flaw in my brickwork was revealed when the old awning was removed. This was calmly and professionally dealt with by the installers Gerard and Steve as we discussed options.

Following further discussions with my sales representative David, and James at head office, we arrived at a satisfactory solution using bespoke designed support brackets supplied by SBI.

I was previously Customer Support Director for a large American owned Defence Contractor, so I recognise good customer service and relations. When things don’t go as planned, this is when this aspect of a business is put to the test. SBI Limited tick all the boxes and pass with flying colours. Added to this is their extensive product range and options giving them the highest accolade I can award, 5 stars all the way.

Eric, 5-Star Awning Review on Google

  • Reply to Awning Review from SBI Ltd – Dear Mr Chorley, Thank you sincerely for your outstanding five-star review — and for helping us reach the special milestone of our 350th Google review.

    It’s especially meaningful to receive such detailed and thoughtful feedback from someone with your background in customer support.

    We’re delighted to hear that from your first point of contact, you felt reassured in choosing SBI Ltd. Your kind words regarding our team – especially Gerard, Steve, David, and our office – are greatly appreciated and will be shared with everyone involved. We are particularly pleased that, even when the installation presented unexpected challenges, our team’s calm, professional approach ensured a successful outcome.

    Your recognition of how we handled matters when things didn’t go as planned reflects exactly the standard we strive for at SBI – providing honest advice, dependable service, and long-term support.

    Thank you again for your trust in us and for your generous praise.

    Kind Regards from the SBI Ltd (Sun Blinds Installations) Team.

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